Our Guarantee 

At OCCO, we believe in the quality and value of our products. We understand that when you make a purchase, you are placing your trust in us to provide you with a product that meets your needs and exceeds your expectations.

To demonstrate our commitment to you and the products we offer, we have implemented a 360-day returns policy. This means that you have up to 360 days from the date of purchase to return any product for any reason. This policy is among the most generous in the industry and reflects our confidence in the quality of our products.

We believe that this policy gives you peace of mind and reassurance that you are making a risk-free purchase. If you are not satisfied with the product you receive, you can return it for a refund or exchange. We know that this level of flexibility is important to you and it is a key part of our commitment to our customers satisfaction.

At the same time, we also believe that having a long returns period encourages you to take your time to fully evaluate and appreciate the product you have purchased. You can use the product in your daily life, test its durability, and determine whether it meets your expectations. If for any reason, you find that the product doesn't live up to your expectations, you have the option to return it.

We are proud of our products and the value they bring to our customers. We believe that our 360-day returns policy is a testament to our confidence in our products and our commitment to providing the best possible customer experience. We believe that this policy is a reflection of our core values of quality, integrity, and customer satisfaction.

Simply contact customercare@occolondon.com to request a refund and we will be in touch.