We accept many forms of online payments, including all major Credit and Debit Cards including Amex.
Standard Checkout: This option enables you to use either a Credit Card, Debit Card, Klarna or PayPal with custom details.
Express checkout: This option enables our quicker checkout using PayPal, Shop Pay or Apple Pay. Please remember, all of your details will autofill when selecting this option, so be sure to double check the right information is provided before finalising the payment.
E-Gift Card or Gift Voucher: You can pay for your order using this option, simply select the ‘Standard Checkout’, enter the code into the box marked ‘Gift Voucher Code’ before payment and click ‘Apply’
If you’d like to pay with Klarna (Pay Later) or Klarna (Pay in 3), just scroll down when checking out and select ‘Standard Checkout’, filling in your details and clicking ‘Submit’.
We’ll then take you through to Klarna, where you can log in to your account or apply for a new one. Find out morehere.
This is a form of credit which allows you to delay payment of your purchase by 30 days. Once your order is confirmed, you will receive an email with payment instructions within two working days from Klarna.
You’ll then have 30 days to try on your order and only pay when you’re happy. To complete the payment, you can pay via credit or with a debit card in the Klarna app or by logging intowww.klarna.com/uk.
This is a form of credit which allows you to spread the cost of your purchase over 3 equal payments.
The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by us, and instalments 2 and 3 are scheduled 30 and 60 days later, respectively.
We are sorry to hear you’re having issues with your payment. Please reach out to our Customer Service team who will be happy to help.
Unfortunately, once you have placed your order and paid, we cannot change the payment method used.
Discount And Sales
At the checkout stage, simply pop the discount code into the box labelled ‘Gift Voucher Code’ and click ‘Apply’. If the discount code is valid, you will see the discount applied before payment.
If your discount code is not working, please get in touch with our Customer Service team Contact Information before placing your order and they will assist further.
In order to deliver the best service possible, all our orders are processed within minutes of ordering, meaning we can't cancel or make changes to an order once you've placed it. This includes changing delivery options, addresses, or payment methods.
If you do notice any issues please send us an email at email@example.com as soon as possible and we will be in touch to help.
All orders are gift wrapped in sustainably conscious materials and we’ve made sure not to include any pricing information inside our orders so if you would like to send our products as a gift, the recipient won’t get this information sent to them.
Shipping is FREE on all UK orders.
For international orders, the shipping fee is calculated at checkout based on package weight and size.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
Orders on average take 2-3 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use The Royal Mail to deliver all UK purchases safely. However if there is currently strike action DPD or Evri will be used.
Sure you can, we understand that you may like to get your gift to go straight to someone else's house. When you’re filling out of your shipping details, just fill in the alternate address. If you have any other questions please feel free to contact us at firstname.lastname@example.org.
Returns & Refunds
365 day money back guarantee.
We are so confident that our products will help you achieve greater wealth, health, and happiness that if, after 365 days (one whole year), you decide the product isn't for you, you can return it free of charge and receive 100% of your money back.
To start a return, please contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Once your parcel has been received by our team, it can take up to five days to process your return.
Returns are dealt with in the order in which they are received, so returns sent by recorded delivery may reach us more quickly but do not progress more quickly through the process.
You will be notified via email as soon as your return has been processed. This can sometimes be a few days after we receive your parcel at our warehouse; if you want to check that your order has been received, please use the tracking provided for your chosen return method.
Please remember that it can take three to four days after we have processed a refund payment for it to appear on your credit-card statement.
If you do not receive our email confirmation within 10 days of your order being received at the warehouse, please contact us at firstname.lastname@example.org so we can investigate.
We will notify you by email once your order has been processed at our warehouse.
To check whether your item has been delivered to us, please use the tracking options provided by your chosen delivery service.
To exchange an item that was sent to you incorrectly, please contact us at email@example.com where we will be happy to help. Alternatively, please return the item using our normal returns process, and repurchase the correct item.
From 1st January 2021, returns from EU countries will be subject to UK VAT (20%) for goods valued at £22 or more and EU customers will now be required to complete customs declarations to import the goods into the UK.
In addition, import duty may be payable on goods valued over £135. OCCO Wellbeing pays all import taxes and duties on your behalf. Please contact the customer services team with proof of payment of duty and VAT and we will reimburse you. EU customers will continue to be responsible for paying carrier costs as per the existing returns process.
An item that was received by you as a gift can be returned for an exchange or gift tenders (gift cards or e-gift cards). An email will be sent to the person who made the original purchase when the exchange is completed. Refunds can only be made to the original credit or debit card on which the gift was purchased. This does not affect the purchaser's legal rights.
If a gift you receive is faulty, please arrange for the purchaser to contact us via email at firstname.lastname@example.org (Monday to Friday 9am to 5pm) and we will arrange a replacement.
We are very disappointed on the rare occasions our customers receive a faulty item. Make sure you let us know about the fault so we can make sure other items are not affected. If you have identified the fault within 30 days of purchase, please contact via email at email@example.com to arrange a return (via our normal procedure), exchange, or refund. We will refund any postage on a faulty item, and ensure you are reimbursed for standard return postage on the item. If it is more convenient for you, we can arrange to have the faulty item collected free of charge within the UK mainland.
If a fault develops outside of the 30-day return period, or the item is difficult to package and return, contact us using the above details before you return the item, so we can discuss the fault with you and agree the best way forward. Please take extra care to read our Product Care Information page, or any specific care instructions provided with your purchase.
If a gift you receive is faulty, please arrange for the purchaser to contact us using the above details, and we will order a replacement.
Please provide proof of purchase when returning an item. If you are unable to provide proof of purchase, an exchange or gift tender (a gift card or e-gift card) to the value of the lowest-selling price for the returned goods will be offered. A refund will be offered regardless if the goods are faulty.
We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us the appropriate amount.
The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within three to five days at one cost, but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
If the products you return have been gift-wrapped using our gift service, we will not provide a refund for the price you have paid for the gift service.
No, we currently do not offer personalisation. However, we are always looking to develop our product offering so please make sure you are signed up to our newsletter as our subscribers are always the first to know about any new updates.
Visit our LEARN section for hints and tips on how to use each product. And remember, if you can’t find the answer you are looking for just let us know, we’re always happy to help.
We offer great wholesale discounts for companies that share our mission to get guys journaling. To find out more, please email firstname.lastname@example.org and we’ll be happy to help.
Yes, we do. Just send an email to email@example.com and a member of the team will be in touch.
You can contact us through our contact page! We will be happy to assist you.